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Shipping & Payment

 

 

Please note, you need to be over the age of 18 to place an order with us. The person accepting the delivery needs to be over 18 and the courier may ask for your ID so please have this on hand when accepting the delivery.

NB – change in EFT policy. Due to the recent surge in fraudulent proof of payments, we can no longer ship until the funds have cleared in our account. If you are not paying from FNB and urgently require your goods, please use the credit card facility or select ‘pay and clear now’

Please note:
Cape Town/Stellenbosch/Somerset West/Gordons Bay = Local delivery (R85)

Worcester/Langebaan/Vredenburg/Paarl = Outlying area (R190)

Same Day deliveries are usually delivered Between 1pm and 5pm

 

 

Any order for more than R1500 qualifies for Free delivery, this will be same-day if you are in Cape Town or overnight if you are in a major centre.

Note that orders placed after 12 on a weekdays might only be processed the following business day. Once processed, you will receive your tracking number via email.

Local Delivery – Cape Town/Stellenbosch/Somerset West/Gordons bay only

Any order for local delivery must be finalised by 9am to qualify for Same Day delivery. We make use of The Courier Guy for local deliveries – delivered to your door for R85. For delivery costs to outlying areas around Cape Town, please contact us via email sales@juicyjoes.co.za or phone 0435553333. If you are leaving the delivery premises before 5PM, please make a note of this in the order notes so we can inform our courier. Please note that we cannot guarantee same day before 4pm. Although our courier company will try their best to get it to you ASAP, some addresses fall into the later delivery route and they cannot get there before 4PM. Should they miss you before 4PM, your delivery will be delivered to you the next morning.

Courier to Major Centers – R130 – Overnight shipping

Major Centers are Johannesburg, Durban, Bloemfontein, George, Port Elizabeth, East London and Pretoria. Any order for overnight courier must be finalised by 12pm to qualify for Overnight delivery. We make use of The Courier Guy as our major center overnight courier (next business day). This is a to door service. Note that due to limited flights, Durban now takes 2 business days and not overnight.

Courier to non-major centres – R190

Orders must be finalised by 12pm in order to be shipped that day. We make use of The Courier Guy as our courier. This is a to door service. Deliveries to low traffic or outlying areas may take up to 4 working days.

PUDO – to door or locker

We are currently testing this service as a slower more cost-effective solution. Orders placed before 2pm will be sent out the following business day. Delivery is estimated to take 3-5 business days. collection from a locker will require you to enter a PIN, that will be provided to you, in order to retrieve your package.

 

Payment options

We accept the following payment methods:

 

EFT (Electronic Funds Transfer)

Upon Checkout, our banking details will be provided to you if you select EFT. Please use your order number (emailed to you) as the reference for your payment and email Proof of Payment to sales@juicyjoes.co.za. Your order will only be finalised upon receipt of your Funds.

Credit Card

We make use of Yoco to handle our credit card and debit card transactions.

8 Comments

  1. Akani Shitiva
    December 23, 2021 @ 6:50 PM

    Do you guys deliver in Gauteng. I am looking for a Veporasso get x cover and a Voopoo Pro X cover

    Reply

    • Shane Wiseman
      December 24, 2021 @ 8:30 AM

      Hi Akani. Yes we do deliver to Gauteng but unfortunately we dont have covers for either of those devices.

      Reply

  2. Rice
    May 27, 2022 @ 12:53 AM

    Am I able to pay with my card to the delivery driver when he drops off the package?

    Reply

    • Shane Wiseman
      May 27, 2022 @ 7:49 AM

      Morning. Unfortunately not, the drivers are with the courier company and don’t accept payments. You can however pay with your card on checkout. Just select the Yoco card payment option when checking out your order.

      Reply

  3. Emilio Hare
    September 27, 2022 @ 7:34 PM

    How to track my parcel please assist?

    Reply

    • Shane Wiseman
      September 29, 2022 @ 10:23 AM

      Hi Emilio. Once we have packed your order you will receive your tracking number via email 🙂

      Reply

  4. Elsabe
    September 28, 2022 @ 12:32 PM

    Do you deliver in nelspruit

    Reply

    • Shane Wiseman
      September 29, 2022 @ 10:24 AM

      Hi Elsabe. Yes we do, we ship all around SA. Nelspruit is not a main centre so the delivery fee is R190 and it take around 2 business days to arrive 🙂

      Reply

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