Returns and refunds policy

General returns

We accept returns on unopened and unused products. If you change your mind about a purchase, you may return the item within 7 days for:

• A refund
• Store credit
• An exchange

The product must:

• Be returned in its original packaging
• Include all accessories, manuals, and components
• Be in resellable condition

Customers are responsible for all return shipping or collection costs for non-faulty returns.

Opened or used products

If a product has been opened or used and is returned due to a change of mind, Juicy Joes reserves the right to charge a reasonable handling/restocking fee. This fee is necessary because opened or used devices may only be resold as second-hand products. The applicable fee will depend on the condition of the returned item.

Strict hygiene policy: e-liquids and disposable devices

Due to hygiene, safety, and health regulations:

• Opened e-liquids cannot be returned
• Opened disposable devices cannot be returned
• No refunds, exchanges, or store credit will be issued on opened e-liquids or disposables unless the product is confirmed to be faulty upon inspection

All vape products sold by Juicy Joes are intended for adults aged 18 years or older only.

Faulty products and warranty claims

If a product is faulty and falls within the applicable manufacturer warranty period (found in the device booklet), we will assist with:

• Testing
• Inspection
• Repair
• Replacement
• Refunds where applicable

Warranty periods vary depending on the product and manufacturer.

Important warranty requirements

To process a warranty claim:

• The customer must retain the original product box and packaging
• The serial number on the box must match the device
• Proof of purchase may be required

Failure to provide the original box or serial number may result in the warranty claim being declined. Faults must be reported as soon as reasonably possible after being identified.

Shipping for faulty products

For approved warranty claims:

• Juicy Joes will cover reasonable collection/shipping costs
• Replacement shipping costs will also be covered where applicable

If the returned product is found not to be faulty, the customer may be responsible for shipping and handling costs.

Refund methods

Approved refunds may be processed via:

• EFT/bank transfer
• Store credit
• Product exchange

The customer may choose their preferred option where reasonably possible. Refund processing times may vary depending on the payment provider and banking institution.

In-store purchases

Products purchased in-store must be returned to the same store location where the purchase was made. Online orders may be returned via courier arrangement or as instructed by our support team.

Non-returnable items

The following items are generally non-returnable unless faulty:

• Opened e-liquids
• Opened disposable vape devices
• Consumable products that have been opened or used
• Clearance or specially discounted items marked as non-returnable

Inspection and abuse prevention

Juicy Joes reserves the right to inspect all returned items before approving any refund, exchange, or warranty claim. Returns may be refused where:

• Products show signs of misuse, abuse, liquid damage, tampering, or accidental damage
• The warranty period has expired
• Required packaging or serial numbers are missing
• The product was not purchased from Juicy Joes

Contact us

For returns, exchanges, or warranty assistance, please contact our support team with:

You must be over the age of 18 to place an order with us. The person accepting the delivery must also be over 18 years old. Please note that the courier may request to see your ID, so ensure you have it on hand when accepting the delivery.